Live Chat Support

live chat

Live Chat: 9 Ways to Deal with Emotion-Driven Customers

When customers are dissatisfied with a product or service they received, they obviously turn to the responsible parties for help. More often than not, the problems are easily resolved, without leaving any negative consequence. However, what happens when you deal with frustrated customers who are heavily driven by emotions? How do you deal with them and manage to turn things around, without losing both your customers and reputation, not to mention your sanity as well? Here are nine practical tips [...]

live chat

6 Tips to Build Stronger Customer Trust with Live Chat Support

While more and more companies are adding live chat support on their websites in order to provide their customers with a better user experience and deliver fast and quality services, a lot of them don’t quite realize the value of live chat and how it can build trust. Live chat support can help you instil loyalty and build strong relationships with people contacting you on your website, but you need to do a lot more than simply add the [...]